“Scandi Bureau assists us in an excellent manner. We have continual phone support with a possibility to make conference calls.“
Håkan Streimer – Sales & Marketing Manager at Alde
Challenges faced by Alde in France:
Alde is a world leading company which develops, produces and markets heating systems for caravans and camping cars mainly. The company has been active in France for over 30 years. Over the years, Alde has greatly invested on the French market with very good results. Consequently, the necessity to communicate with their clients has significantly improved.
Scandi Bureau’s contribution:
As a third part company acting in Alde’s name, Scandi Bureau provides continuous phone support to end users and repair centers. In case of urgent issues, we handle conference calls with Alde’s service department in Sweden. Scandi Bureau is also helping during customer visits, trade fairs, technical trainings and with various administration tasks that need to be handled in French.
The result of our collaboration:
Working with Scandi Bureau gave Alde the opportunity to develop the sales and service quality all over France and to maintain a high standard of customer care.